Genesys CXA for iPad

The CX Analytics (CXA) app for iPad gives Genesys CXA users the power to view their IVR and contact center data on the go. This companion app for CX Analytics, powered by MicroStrategy, provides existing CXA reports and new dashboards specifically designed for iPad. View call volume, task, voice user interface, and custom variable data over a period of time to analyze how callers are interacting with your IVR Applications. View Queue activity, Queue Statistics, Agent Activity and Agent Statistics data over a period of time to analyze contact center metrics.